Geolocation issues - Wi-Fi Troubleshooting

We use GeoComply, a third-party location detection software, to check our players' locations.

If we can't pinpoint your location, checks can fail. Two common reasons for not finding your exact location are:

• A weak Wi-Fi signal
• Using a mobile device with location services switched off.

There are some steps you can take to pass the checks:

Step 1: Turn on your device's Wi-Fi

• Your Wi-Fi needs to be on. You don't need to log in to a Wi-Fi network. Your device only needs to scan for access points. You can still connect to the internet with a cable or a cellular connection.
• If you only see a few networks in range, try moving to a different location. The more Wi-Fi networks are visible, the better your chance of passing the checks.

Step 2: Switch on location services

The exact steps can vary depending on your device or operating system version. If you need help with these, check out your device's user manual or the manufacturer's website.

Step 3: Reinstall our software and reboot your router

If the issue remains, retry after trying each of these steps:

• Remove our app from your device and reinstall it. Accept any requests to allow our app to access your location.
• If you're using your own Wi-Fi router, power it down for 30 seconds, turn it back on and retry.